Returns & Exchanges

We want you to love your purchase. If something isn’t quite right, we’re happy to help with your return or exchange.

↩️ Return Window

You may request a return within 30 days of delivery.

Return requests submitted after the 30-day return period may not be accepted.

✅ Return Eligibility

To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition
Returned with original tags and packaging, if applicable
Free from stains, odors, dirt, excessive wear, or damage
In a condition suitable for resale

We reserve the right to decline returns that do not meet these conditions.

🚫 Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items marked as non-returnable
Gift cards
Items damaged due to misuse, improper care, or normal wear and tear
Items returned outside the 30-day return window

📩 How to Start a Return

To request a return, please contact our customer support team by email and include:

Your order number
The item(s) you would like to return
The reason for your return
Photos of the item if it arrived damaged, defective, or incorrect

Once your request is reviewed, we will provide you with the appropriate return instructions and return address.

Please do not send your return to any address without contacting us first, as returns sent to an unauthorized address may not be accepted or processed.

💳 Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method.

Please allow approximately 3–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if applicable, are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.

🔄 Exchanges

If you would like a different size, color, or style, please contact our customer support team.

Depending on availability, we will provide you with the appropriate exchange instructions.

For some items, the fastest option may be to return the original item and place a new order.

📦 Return Shipping

Return shipping costs are generally the customer’s responsibility.

If you received an item that is damaged, defective, or different from what you ordered, please contact us before returning it. After verification, we will assist you with the appropriate solution.

We recommend using a trackable shipping service when returning your package. We are not responsible for return packages that are lost or damaged in transit.

💬 Need Help?

If you have any questions about a return, exchange, or refund, please contact our customer support team.

Email: znwh7161@outlook.com

Please include your order number in your message so we can assist you more quickly.